1.
Be Anonymous.
You should remain anonymous at all times during
a mystery shop.
Do not take any forms or papers with you (especially
reports you need to fill out for us!).
Try not to take notes or do anything that would
identify you as a mystery shopper.
Pretend that you are an ordinary shopper, just as
you would if you were actually shopping or dining
for yourself. 2. Read your instructions.
Read all of the instructions AND the report form
that you will fill out later.
Know ahead of time exactly where you are going and
what kinds of things to keep an eye out for. 3. Fill out the reports
on time.
Complete and return all forms within 24 hours of
performing the mystery shop. 4. Give all the details
As a mystery shopper you should try to remember
and relate as many details and facts of the shop
as you can. Being observant is very important.
Names of managers and employees are also especially
important. Look at badges etc. for names of employees.
5. Only Report, don't comment.
Your job as a mystery shopper is to report facts
and details, not offer suggestions on fixing or
improving the restaurant, theater or shop you have
gone to. Only offer your balanced observations not
your opinions.
Our clients will be using your reports to examine
their own policies and work culture so it's very
important to let them draw their own conclusions
on the reports. 8. Commitment
When you accept an assignment to become a mystery
shopper please remember you are committing yourself
to the job. Do not miss your assignment date or
perform it after the date set for it is over. Fill
out your report as soon as possible after the mystery
shop. 9. Enjoy
Becoming a Mystery shopper can be a great way to
make a little extra pocket money.
Have fun with it. Remember it may be work, but it
can be fun too!
